Delivery

Shipping and returns

Delivery by Colissimo and Chronopost: 

From Monday to Friday, your package is shipped the same day if the order is placed before 3pm.

Orders placed after 3pm are shipped the next day.

Weekend orders are shipped on Monday.

Delivery by Mondial Relay :

From Tuesday to Saturday, your package is shipped the same day if the order is placed before 10am.

Orders placed after 10am are shipped the next day.

Weekend orders are shipped on Tuesday morning. 

Transport of your package: 

Whichever shipment choice you make, we will provide you with a link to track your package online.

The standard shipping method is Colissimo followed by the post office, delivered without a signature. If you prefer delivery by Colissimo Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. The post office usually delivers within 2 to 3 days. Delivery is also possible by Chronopost or Mondial Relay.

To Belgium, France and Luxembourg, we offer Mondial Relay. This carrier specialises in mail-order sales and groups together deliveries to partner merchants, which allows it to offer very attractive prices. That's why if you choose to have your order delivered to a relay point near you, the postage is free for orders of €43 or more!

Free shipping: minimum order amount :

Returns

In case of errors on our part, or defective products, or excessive transport times, or insufficiently detailed advertising, or insufficiently explanatory documentation, or for any other reason for which we feel directly or indirectly at fault, we will refund the return postage.

In any other case, exercise of your right of withdrawal, order error, sale of the horse, moving, stop of the competition, etc., the reimbursement of the shipping costs cannot be required.